This Article is for stores running on Starter plan or higher
If you're encountering a privacy error when trying to access a website, it usually indicates that there's an issue with the SSL certificate or the security of the connection. Here are some steps to troubleshoot and resolve this issue:
Check the Date and Time:
Ensure your device's date and time are set correctly. Incorrect settings can cause SSL certificate errors.
Clear Browser Cache and Cookies:
Clear your browser's cache and cookies to remove any outdated or corrupted data that might be causing the error.
Update Your Browser:
Ensure your web browser is up to date. An outdated browser may not support the latest security protocols.
Disable Browser Extensions:
Temporarily disable any browser extensions, especially those related to security, to check if they are causing the issue.
Try a Different Browser:
Access the website using a different browser to determine if the issue is browser-specific.
Check Your Antivirus/Firewall:
Sometimes antivirus or firewall settings can block a secure connection. Temporarily disable them to see if the issue is resolved.
Network Issues:
Try accessing the website from a different network (e.g., switch from Wi-Fi to mobile data) to see if the issue is network-related.
Check for Certificate Issues:
Click on the privacy error message to view details about the SSL certificate. This may provide insight into what is causing the issue (e.g., expired certificate, untrusted certificate authority).
Proceed with Caution:
If you trust the website, you can click on the "Advanced" option and then "Proceed to [website]" (unsafe). This is not recommended for sites where you enter sensitive information.
Contact Website Support:
If the issue persists, contact the website's support team to inform them of the problem. They may need to update their SSL certificate or address other security issues.
Following these steps should help you troubleshoot and resolve most privacy errors you encounter while browsing.
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