23 Jul 2024 12.00 AM I 38 Views

How can I send SMS and email communications to specific customer groups?

This Article is for stores running on Starter plan or higher

1. Login to your OutdoCart’s Admin Panel by entering Registered mail ID and Password. To login Click here

2. Click on Marketing

3. Click on SMS & Email

4. Click on Scheduled

5. Click on Add New Schedule

6. As per your requirement, you can choose blank template or added templates.

If you select saved templates, you’ll get the options to select old templates.
Select the required template and proceed further.

7. If you select Blank Template, you’ll the option to update the text as per the requirement , as shown below

Update the subject and body
If you want customers to get their name in the mail - click on customer Name as per the position you want your customer name.

8. If you want to get a preview of the mail template, before you share the mail to the customers. Provide the mail id and enter and Click on Send Preview

9. If you are okay with the mail template preview that you have received, you can then select the list of customer groups that you want to send it to.

Select customer groups from the drop down of the Recipients

Select the customer group in the "Select Customer Groups" section, as shown below.

Click on "Send Now" if you want your customers to receive the email instantly.
Click on "Schedule" to select the date for a one-time send. If you want the emails to be sent on a recurring basis, select the time interval (daily, weekly, or monthly.